FAQs
Can't find what you're looking for? Email us at hello@rekova.shop and we'll help.
Orders and delivery
Do you deliver across the UK?
Yes. UK delivery is free on every order.
How long will my order take to arrive?
Orders are usually dispatched within 1–3 business days of payment. UK standard delivery then generally takes 5–7 business days. Our warehouse operates Monday to Friday and is closed on national holidays.
Can I track my order?
Yes. Once your order is dispatched, you'll receive a notification so you can follow your parcel's progress.
Can I change my delivery address or cancel my order?
Yes, at any time before your order is dispatched. Just email us. Once it has been dispatched, you can still cancel within 14 days of receiving it; please see our returns information below.
Do you deliver to P.O. boxes?
Yes, using postal services only. We can't send couriers to P.O. box addresses.
What if my parcel arrives damaged?
If you can, refuse the parcel from the courier and contact us. If it was delivered while you were out, email us and we'll explain the next steps. Parcels are insured, and we'll arrange a refund or replacement once the courier has completed their investigation.
Returns and refunds
What is your returns policy?
You have 30 days from receiving your item to request a return. Items should be returned unused and, where possible, in their original packaging, with your order number or proof of purchase. See our refund policy for full details, including your legal right to cancel.
How do I start a return?
Email hello@rekova.shop. If your return is accepted, we'll send you a return shipping label and instructions. Please don't send items back without contacting us first.
When will I get my refund?
We'll let you know when we've received your return. Refunds go back to your original payment method within 14 days of us receiving the item. Your bank may take a few extra days to show it.
What if my item is faulty or I've received the wrong item?
Please check your order when it arrives and contact us straight away so we can put it right. For faulty items, we cover the cost of the return.
Choosing the right tool
Which recovery tool is right for me?
It depends where you feel it most. For tight muscles after training, try a massage gun or massage roller. For heavy, tired legs, try our compression recovery boots. For stiff knees, shoulders or hands, look at our heated massagers. For full-body cold water therapy, there's our ice bath. You can also take the 60-second quiz on our homepage, or read our recovery guides.
Massage gun or massage roller: what's the difference?
A massage gun targets one spot at a time, so it's best for specific knots in your neck, shoulders, back or calves. A percussive massage roller covers larger areas such as your thighs, back and glutes in long strokes, like a foam roller but without having to use your body weight.
Six-head or four-head massage gun?
The six-head gun gives you more attachments for different muscle groups and is our full-body option. The four-head gun is more compact and fits in one hand, so it's ideal for a gym bag or desk.
Using your tools
How long should I stay in an ice bath?
Start short: one to three minutes is plenty for your first few sessions. As you get used to it, many people build up to somewhere between 5 and 15 minutes. Ease in slowly, and get out if you feel dizzy, numb or unwell. Our beginner's guide to ice baths has more tips.
Can I use the ice bath outdoors?
Yes. Our 450L ice bath can be used indoors or in the garden, and the lid helps keep the water cold and clean between uses.
Where shouldn't I use a massage gun?
Stick to muscle. Avoid bones, joints, the front and sides of your neck, your head, and any injured, bruised or swollen areas.
Are your products suitable for everyone?
Our products are designed for general wellbeing and recovery and are not medical devices. If you're pregnant, have a heart condition, circulation problems, diabetes, a pacemaker or other implant, or any medical condition, check with your GP or physiotherapist before using massage, compression, heat or cold therapy.